Shipping Policy

1.- PROCESSING TIME:
Orders will generally take one to two business days to ship, weekends and holidays will affect our guaranteed delivery time depending on the specific delivery service requested.

Priority will be given to orders that pay expedited shipping.

Please note that we do not ship on weekends.

2.- GENERAL INFORMATION:

• Please verify your delivery address in order to prevent delays due to common errors on spelling, Apt #, suite # or invalid line entries. Once package has departed our facility, we cannot make changes to the address.

• If tracking states "Delivered" and you cannot locate your package, we will follow courier protocols to report and file a claim under the assigned tracking number.

• Lost package claim investigations could take a few days, once we receive the final status from courier and lost package is confirmed, we will issue a refund or replacement whichever is more convenient.

• If a package is returned to sender due to an error on address or any other circumstances, we will issue a refund minus the original cost of shipping.

• In certain residential addresses a package delivered by USPS might be assigned to a parcel locker if package does not fit in your mailbox. Parcel Lockers are located at your community mail boxes. Your would find a key in your mailbox with locker number to retrieve your package.

• Estimated delivery date is displayed during checkout and is based on your shipping address. Monday through Friday delivery only.

• Military: This is the only shipping option available for APO, FPO, or DPO military mailing addresses. Delivery date is displayed during checkout. Monday through Friday delivery only.

3.- FREE SHIPPING:
We offer free shipping in the USA on orders of four or more products. This policy applies to all standard shipping methods and excludes expedited shipping options.
4.- WHOLESALE ORDERS:
Wholesale orders are subject to a shipping fee. A wholesale order contains more than 23 products or an order with a total value of $5,000 or more.
5.- DOMESTIC SHIPPING:

• Shipping Timeframe

  • Shipment transit time is approximated based on courier history. However there may be certain delays that might take additional time for package to arrive such as: Weather, truck delays, invalid addresses, high volume of orders, We work hard to ensure packages are processed the following business day and depart our facility when courier pick up arrives.

• Expedited paid shipping

  • Please note that expedited orders received today will be processed the following business day.

  • Please take into consideration that we do not ship on weekends and transit time is accounted only for business days.

  • Scenario A: You placed your order on a Friday, Saturday or Sunday (Your Selected shipping service 1-Day) Package will depart on Monday and be delivered on Tuesday.

  • Scenario B: You placed your order on a Thursday (Your Delivery time indicates 1-Day) Package will depart on Friday and delivery may take place on Saturday (Residential Address) or Monday (Residential or business address)

  • Scenario C: You placed your order on Monday (Your selected Shipping Service-1 Day, 3 Day, UPS 2nd day, UPS 3 Day) Your order will depart on Tuesday.

• Returns

  • No returns or refunds are accepted. All sales are final.

• To Cancel an order

  • Regrettably we are unable to cancel your order from our customer service department. Once your order has entered into our shipping process it cannot be modified or cancelled.

  • Currently your order might be in transit to the address provided at checkout.

USPS Claims
If tracking does not indicate movement or change of status after several days, we must allow up to 15 days to start a claim after package departed our facility.
If tracking indicates delivered and you did not receive your package, we will initiate a claim with USPS following their policy 15 days after package departed our facility.
Once we receive confirmation of lost package from USPS we will proceed with replacement or refund.
Please take into consideration that if there was an address problem with your shipping information we are not responsible for lost packages.
UPS Claims
We can initiate a claim if tracking indicates any exceptions, please follow instruction on tracking as in certain cases packages might be available for pick up at UPS access points in your neighborhood. Or they might require additional information.
6.- ORDERS WITH HIGH RISK:
In certain cases our system might indicate your order has a potential fraud alert.
You will receive an email to confirm the following.

1. Picture ID matching the payment method

2. Picture of credit card matching your ID (Hiding the first digits, just showing the last 4 numbers for us to validate your name and credit card #).

3. Provide a screenshot of email confirmation send to you when you placed the order.

We understand this is a very personal information and we respect your privacy.
The ultimate goal is to protect your identity and prevent any fraudulent transactions
If no answer is received on your behalf, we will refund your order approximately 5 Days of email notification.
7.- INTERNATIONAL SHIPPING:
International delivery times.
In general, packages arrive very quickly. In our experience, most packages reach customs in about 30 business days. Once your package has reached your government customs agency, it must undergo clearance inspections. We do our best to expedite this process by providing all required documentation, but we are unable to determine exactly how long your order will take through customs, most of the time packages are cleared within 15-30 business days for completion direct delivery or with the business partner if applicable. Unfortunately, there is nothing else we can do in this part of the process.
Feel free to contact us at info@vitorgan.shop if you think your package is taking a long time to arrive.
Orders to THE UNITED KINGDOM:
- DHL (DDU) International Standard Shipping (delivery in 8-15 business days).
Door to door follow-up. Duties and taxes may be paid upon receipt and are the responsibility of the customer. Please note: the arrival times listed reflect the typical experience and may differ depending on border clearance.
You are responsible for the taxes and laws imposed by your country. You are responsible for knowing the import regulations for your country. The inability to collect the package from the foreign postal administration is the direct responsibility of the buyer. If the package is returned by the buyer, the buyer will be responsible for the shipping costs to and from the destination.
- DHL direct shipping (DDP) (delivery in 8-15 business days).
Door to door follow-up. No additional fees, all duties and taxes included. Please note: the arrival times listed reflect the typical experience and may differ depending on border clearance.
When you place an order, the details are sent to our warehouses for shipment. As soon as the shipping label has been generated, you will receive an email with the tracking details. You can also view order tracking details in the Order Status section of our site.
Please note that it may take 3-8 business days (Monday through Friday) for the initial follow-up updates to appear.
This is because your order must go through a major shipping center before the online tracking system is updated. Almost all international packages we ship will go through an international sorting center before being shipped to the destination country. This is no cause for alarm if you see this information, your package will be leaving very soon, and the tracking will be updated again when it has reached your country's customs agency for clearance inspections.
- Track orders in transit to UK.

1. The package will go through DHL eCommerce to the distribution center. You can track it from the tracking number that was provided, that tracking number usually starts with the 2020 number.

2. Once your package arrives in the UK, another tracking number will be assigned to you through YODEL for final delivery. Within the link of the route of your package on the DHL website, the information of the tracking number will appear on the right side of the monitor where you can enter and track the final route.

You can track your package from the following link
Click here> https://webtrack.dhlglobalmail.com/

• Shipments with problems:

In certain scenarios, orders may not be delivered due to common handling problems.
If the package indicates that it is returned to the sender, your order will be fully refunded if your address is correct.
If there is a discrepancy with your address, all shipping costs and restocking fees will apply to the refund.
Make sure to provide your address correctly accordingly.
Returns
No returns are accepted.
To Cancel an order
Regrettably we are unable to cancel your order from our customer service department. Once your order has entered into our shipping process it cannot be modified or cancelled.
Currently your order might be in transit to the address provided at checkout.
8.- CLAIM STATUS
If tracking indicates package was delivered and customer claims package did not arrive, we will initiate a claim process with delivery company handling your package following their guidelines.

USPS – Claim must be filed after 15 days and before 60 days of mailing date.
UPS – Claim must be filed Immediately to initiate investigation process.
FEDEX – Claim must be filed Immediately to initiate investigation process

Claim investigations could take from 30 to 60 days to obtain a resolution.

We will obtain a claim status from delivery company in which will be the final answer to follow up with a refund, replacement or deny a claim.

Thank you for your understanding
9.- DISCLAIMER:
vitOrgan LLC is not responsible for deliveries made to:
Freight Forward companies with Door to Door Service to other countries:
When you live in another country and forward your order to a business in which you will not be present to receive the package, you are at risk of package being misplaced or not notified upon arrival.
If tracking indicates package was “Delivered” we are not responsible for lost or misplaced packages.
Second or Third Party Shipments: Receiver’s name is not the same as the buyer
When placing an order to be delivered to an address that you will not be present or you have asked someone to receive the package for you using their name.
If tracking indicates package was “Delivered” we are not responsible for lost or misplaced packages.
Commercial Addresses
When placing an order to be delivered to a commercial address, your package might be received by another person working or performing other task on site. Therefore we are not responsible for lost of misplaced packages.
Hotels / Vacation / Temporary Visits
When placing orders to hotels we suggest to contact them before you place the order to ensure they will be able to receive and notify you. We are not responsible for delays in transit as they may occur in certain scenarios.
Address Problems
Please ensure you provide an accurate address for delivery before checking out. We are not responsible for missing data such as:
Apt, Unit, Suite number, misspelled Street or Avenues, Incorrect Address Format.
We will attempt to correct any information you notify, but please be aware that once you check out, you order is placed on a shipment process to ensure it gets delivered in a timely manner and there is a chance that we cannot make the changes before it has departed shipping facility.